Returns & Exchanges
At StudioSuits, we strive for perfection in every stitch, but if your garment isn't exactly as you envisioned, we offer a streamlined return and alteration process to ensure your total satisfaction. Please note that custom-made items are subject to specific guidelines to maintain our commitment to bespoke quality.
Return Process
- 1.Review Policy
Verify that your item is eligible for return within 14 days of delivery, ensuring it is in its original, unworn condition with all tags attached.
- 2.Initiate Request
Log into your account portal or contact our support team with your order number to receive a Return Merchandise Authorization (RMA) and specific shipping instructions.
- 3.Package and Ship
Securely pack your items in the original packaging and send them to our quality control center using a trackable shipping service.
- 4.Inspection and Resolution
Once received, our tailors will inspect the garment, and we will process your refund, store credit, or alteration request within 7-10 business days.